Return Policy

1. Policy Overview

At Pluzzoddhon, we stand behind the transformative power of our 3D modeling courses. This Return Policy articulates the conditions under which you may request refunds or cancellations for our digital educational services. Because we provide instant access to course materials upon enrollment, specific terms govern the return process to protect both student interests and the intellectual property inherent in our curriculum.

2. 14-Day Satisfaction Guarantee

We offer a fourteen-day exploration window for most courses—a temporal buffer allowing you to venture into the curriculum, sample the pedagogical approach, and determine alignment with your creative aspirations.

Guarantee Terms

Within 14 calendar days of course enrollment, you may request a full refund if:

• The course content does not align with the advertised curriculum or learning objectives
• Technical issues prevent access to course materials, despite our support team's intervention
• You have completed less than 25% of the course content (measured by video lesson completion and resource downloads)
• The course structure or instructional methodology proves incompatible with your learning style

Guarantee Exclusions

The satisfaction guarantee does not apply if:

• You have downloaded more than 25% of course project files or supplementary materials
• You have completed assignments or received instructor feedback on submitted work
• You have participated in live sessions, portfolio reviews, or one-on-one consultations included with advanced courses
• Evidence suggests systematic content harvesting rather than genuine educational engagement

3. Refund Request Process

Initiating a refund transmutes intention into action through a transparent, respectful protocol.

How to Submit a Refund Request

1. Contact Us: Email info@pluzzoddhon.world or call +353 1 114 5574 within the 14-day satisfaction guarantee period
2. Provide Details: Include your full name, enrollment email address, course name, purchase date, and a brief explanation of your dissatisfaction
3. Verification: Our team reviews your request and course engagement metrics to verify eligibility
4. Approval: Eligible refund requests receive approval within 2 business days
5. Processing: Approved refunds are processed within 5-7 business days, returning funds to your original payment method

What Happens After Refund Approval

Upon refund approval:

• Your course access is immediately revoked
• Downloaded materials must be deleted from your devices
• Any certificates of completion issued are nullified
• Access to course forums, community spaces, and instructor communication terminates

4. Special Circumstances and Exceptions

Technical Issues Beyond Our Control

If platform-wide technical failures prevent access for extended periods, we may offer:

• Course access extension equal to the downtime duration
• Partial refunds proportional to inaccessible content
• Alternative arrangements negotiated on a case-by-case basis

Medical or Personal Emergencies

Life's unpredictable geometry sometimes disrupts creative trajectories. In cases of documented medical emergencies, family crises, or other significant life events that prevent course completion, we offer compassionate alternatives:

• Extended access periods (up to 6 additional months)
• Course transfer to a future cohort or alternative course
• Partial refunds considering content already accessed, evaluated individually

Promotional and Discounted Courses

Courses purchased during promotional periods or with applied discount codes remain eligible for our standard 14-day satisfaction guarantee. However, refunds reflect the discounted purchase price, not the regular course value.

5. Non-Refundable Services

Certain services, by their nature, cannot be returned or refunded once delivered:

• One-on-One Consultations: Personalized portfolio reviews and career counseling sessions scheduled and delivered
• Live Workshop Attendance: Real-time group sessions, once attended, represent consumed value that cannot be reclaimed
• Certification Exam Fees: Third-party assessment costs incurred on your behalf
• Physical Materials: Shipped workbooks, reference guides, or hardware (subject to separate product return policies)
• Courses Completed Beyond 75%: Substantial completion indicates received value inconsistent with refund eligibility

6. Course Cancellation by Pluzzoddhon

In rare circumstances where we must cancel or significantly modify a course after enrollment:

Full Refund Scenarios

You automatically receive a complete refund if:

• We cancel the course entirely before its scheduled start date
• Instructor unavailability prevents course delivery and no suitable replacement can be secured
• We make material changes to the curriculum that fundamentally alter the advertised learning outcomes

Alternative Options

When course modifications occur, you may choose between:

• Full refund of your purchase price
• Transfer to an equivalent or higher-value course
• Credit toward future course enrollment

7. Payment Disputes and Chargebacks

We encourage resolving any payment concerns directly through our support channels before initiating chargebacks or payment disputes. Chargebacks filed without prior contact may result in:

• Immediate suspension of course access pending dispute resolution
• Administrative fees if the chargeback is found to be unjustified
• Potential restriction from future enrollment based on dispute circumstances

If you believe there's been a billing error or unauthorized charge, contact us immediately at info@pluzzoddhon.world. We investigate all payment concerns promptly and transparently.

8. Subscription-Based Access

For any subscription-based course access models we may offer:

• Cancellation: Cancel anytime through your account settings or by contacting support
• Effective Date: Cancellation takes effect at the end of your current billing cycle
• No Partial Refunds: We do not provide prorated refunds for partial subscription periods
• Access Continuation: You retain access to all content until the subscription period concludes

9. International Students

For students enrolling from outside Ireland:

• Refunds are processed in the original transaction currency
• Currency conversion fees charged by your financial institution are not reimbursed
• Refund processing times may vary based on international banking protocols
• You may be subject to additional consumer protection rights under your local jurisdiction

10. Your Consumer Rights

This Return Policy complements, but does not supersede, your statutory rights under Irish and European consumer protection law. You retain all rights granted by the Consumer Rights Act 2022 and applicable EU directives regarding digital content and services.

If you believe our services are not as described, defective, or fail to meet reasonable quality standards, you may have additional legal remedies beyond those outlined in this policy.

11. Questions and Support

Our commitment to your satisfaction extends beyond policy documentation into genuine human connection. If you're uncertain about your eligibility for a refund, experiencing technical difficulties, or simply need clarification, we welcome your inquiry:

Pluzzoddhon
103 Seaview Drive, Bray
Co. Wicklo, Ireland

Email: info@pluzzoddhon.world
Phone: +353 1 114 5574

Support Hours:
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT

12. Policy Modifications

We reserve the right to modify this Return Policy to reflect changes in our course offerings, legal requirements, or operational practices. Material changes will be communicated through:

• Email notification to enrolled students
• Prominent website announcement
• Updated "Last modified" date at the policy header

Policy modifications apply only to courses purchased after the change date. Your enrollment is governed by the policy in effect at your purchase time.